Privacy Policy EasyCuci – Your Personal Data Protection Is Our Priority

Easycuci values the privacy of every user on our platform. This Privacy Policy is provided to clearly and transparently explain how we handle your personal data — from how we collect it and why we need it, to how we protect it from unauthorized access.

This document applies to all users who access the EasyCuci platform via the website, mobile app, or any of our other service channels. By registering and using EasyCuci's services, you are deemed to have read, understood, and agreed to all terms set out in this Privacy Policy.

EasyCuci operates in accordance with the provisions of the Personal Data Protection Act 2010 (PDPA) Malaysia. We continually work to update our privacy practices to meet the latest applicable legal and technological standards.

Easycuci collects your personal information through various means — whether provided directly by you during registration, or collected automatically while you use our platform. The following are the categories of data we collect:

Every piece of information we collect is used responsibly for lawful, defined purposes. easycuci will not use your data beyond the scope stated below without obtaining your prior consent.

• Account Management: To create, verify, and manage your member account on the easycuci platform.
• Transaction Processing: To accurately and securely process deposits, withdrawals, and all financial transactions.
• Identity Verification (KYC): To verify that each member meets our age, citizenship, and service eligibility requirements.
• Platform Security: To detect and prevent fraud, money laundering, multi-account usage, and other suspicious activities.
• Legal Compliance: To fulfill reporting and compliance obligations to Malaysian authorities when required by law.
• Service Improvement: Analysing usage patterns to improve the interface, platform speed, and overall user experience.
• Service Communications: Sending important notifications regarding your account, transactions, promotions you have opted into, and policy updates.
• Customer Support: To record and resolve any inquiries, complaints, or technical issues you report to our team.

Easycuci does not sell, rent, or trade your personal data to any third party for commercial purposes. However, there are limited situations where we need to share certain information with trusted parties to keep our services functioning properly:

• Payment Providers: Transaction information is shared with payment gateways such as FPX, TNG eWallet, GrabPay, and Boost solely for processing your deposits and withdrawals.
• KYC Services: Identity verification data is shared with recognised third-party KYC service providers for the purpose of age and identity verification.
• Technology Providers: Cloud infrastructure and security providers that help us operate the platform — all bound by strict confidentiality agreements.
• Legal Requirements: When required by a court order, regulatory body, or lawful law enforcement authority in Malaysia.
• Fraud Prevention: In situations where there is strong evidence of fraudulent activity, relevant information may be shared with industry bodies or the appropriate authorities.

Easycuci stores your personal data on servers protected with industry-grade encryption. All data transfers between your device and our platform are secured by 256-bit SSL/TLS protocols, ensuring your information cannot be intercepted by unauthorized parties.

Our data retention periods are as follows:

• Active Account Data: Retained for as long as your account remains active on the EasyCuci platform.
• Transaction Data: Retained for a minimum of 7 years in line with Malaysia's financial and tax regulatory requirements.
• KYC Data: Retained for a minimum of 5 years after account closure for anti-money laundering (AML) compliance purposes.
• Technical Logs: Retained for 90 days for the purpose of security threat detection and technical troubleshooting.
• Communication Data: Support chat records are retained for 2 years for quality control and dispute resolution purposes.

Technical security measures we practise include data encryption at rest and in transit, role-based access controls, periodic independent security audits, real-time intrusion detection systems, and two-factor authentication (2FA) for administrative access.

The easycuci platform uses cookies and similar tracking technologies to enhance user experience, analyze platform performance, and secure your login session. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session verification, and security. These cookies cannot be disabled without affecting platform functionality.
• Analytics Cookies: Helping us understand how users interact with the platform — including the most frequently visited pages and session duration.
• Preference Cookies: Saving your personal settings such as language, time zone, and display preferences for a smoother return experience.
• Security Cookies: Used to detect suspicious activity, protect accounts from unauthorised access, and prevent fraud.

You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the EasyCuci platform.

As a data subject under Malaysia's Personal Data Protection Act 2010, you hold certain rights regarding the personal data we hold about you. easycuci fully respects these rights and provides easy channels for you to exercise them.

EasyCuci is a platform dedicated exclusively to adult users aged 18 years and above. We do not accept registrations from minors and do not knowingly collect any personal data from individuals under the age of 18.

Should we discover that personal data of a minor has been collected without our knowledge — whether through fraudulent registration or a system error — we will immediately take the following actions:

• Deleting all relevant data from our systems as quickly as possible.
• Terminating the associated account immediately with no refund.
• Reporting the incident to the relevant authorities if required by law.

EasyCuci reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or technological developments that affect how we handle personal data.

When any significant changes are made to this policy, EasyCuci will:

• Updating the "Last Updated" date shown at the top of this page.
• Displaying a prominent notice on the platform's home page for at least 7 days before the changes take effect.
• Sending notifications to registered members via email or in-platform notifications for highly significant changes.

Continued use of the easycuci platform after any amendments take effect will be considered your acceptance of the updated Privacy Policy. It is your responsibility to review this page periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or how easycuci handles your personal data, our team is ready to assist you.

• Privacy Email: [email protected] (dedicated to privacy and data protection inquiries)
• Live Chat: Available 24/7 via the easycuci platform after login — real-time responses.
• Platform FAQ: Visit our FAQ page for answers to the most frequently asked privacy questions.

All privacy-related requests will be handled confidentially and processed within 21 working days from the date of receipt. For more complex cases, we will notify you if a longer processing period is required.